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Refunds & Returns

Refunds & Returns

1.  We do manual and thorough inspection before deliver your product. However, in case of product faulty, all our products come with 7-day warranty from the product delivery date.


2. Items that are qualify for refund/exchange are those that was due to our negligence i.e sending the wrong products or product which has different specification from what you have ordered. If the product faulty, please capture a clear picture and email it to us. Original packing in its original condition is required. Any used, scratches or damages caused by own careless will not be accepted


3. If product exchange request was due to customer mistakes (for eg ordered blue color but request to change red color), the request will be subjected to admin's approval provided that the item is still is its original conditions.


4. In case of refund,  it will be credited into customer account and the balance can be used for the next purchase or future order.

RETURNS POLICY
As each item is custom made to order, returns are only accepted if the item is damage on arrival or if the wrong item was received. If this does occur, please contact us within 24 hours. Item must be returned unworn and in its original condition.
Buyer is responsible to ship the item back to us and it’s the buyers responsibility until the item reaches us.
Once the item has been received by us, we will issue an exchange or a refund within 2-7 working days, whichever the buyer prefers.

FEEDBACK
Feedback is very important to our business, we would really appreciate it if you would take the time to leave us feedback.
PLEASE contact us before leaving any neutral or negative feedback so we can try to resolve any issues you may have in a professional manner.
All issues will be dealt with efficiently as we pride ourselves on 100% customer satisfaction.
Please could you send all enquiries through email as we monitor these on a regular basis!!!

Thank you for looking have a great day! : )

退款和退货

1.在交付产品之前,我们会进行手动和彻底的检查。但是,如果产品出现故障,我们所有产品从产品交付之日起均具有7天保修。
 
2.符合退款/交换条件的商品是由于我们的疏忽而导致的商品,即寄送错误的产品或规格与您订购的商品不同的商品。如果产品有问题,
请捕获清晰的图片并将其通过电子邮件发送给我们。要求原始包装处于原始状态。因自己的粗心而造成的任何使用,刮擦或损坏将不被接受
 
3.如果产品更换请求是由于客户错误(例如订购蓝色但要求更改红色)而引起的,则该请求仍需经过管理员的批准,前提是该项目仍为原始状态。
 
4.如果发生退款,该款项将记入客户帐户,余额可用于下一次购买或以后的订单。
退货政策
由于每个商品都是按订单定制的,因此只有在商品抵达时损坏或收到错误的商品时才接受退货。如果发生这种情况,请在24小时内与我们联系。
物品必须未磨损且仍保持原始状态。
买家有责任将商品运回给我们,这是买家的责任,直到商品到达我们为止。
一旦我们收到商品,我们将在2至7个工作日内发出交换或退款,以买方喜欢的为准。
反馈
反馈对我们的业务非常重要,如果您能抽出宝贵的时间向我们提供反馈,我们将不胜感激。
请在留下任何中立或负面反馈之前与我们联系,以便我们可以尝试以专业的方式解决您可能遇到的任何问题。
当我们以100%的客户满意度为荣时,所有问题都将得到有效处理。
请您通过电子邮件发送所有查询,因为我们会定期察看电邮!!!
感谢您寻找美好的一天! :)